❄️ Superfood Pleco Feast

Returns & Exchanges

• For safety, opened or partially used packages can’t be returned.

• Unopened items: Eligible for return within 30 days of delivery. Buyer pays return shipping unless we made an error.

• Damaged on arrival: We’ll replace or refund—contact us within 48 hours with photos.

• How to start a return: Email [aquaharvestca@gmail.com] with your order number and reason. We’ll send instructions and, if applicable, an RMA.

• Refunds: Issued to the original payment method 3–10 business days after we receive and inspect approved returns.

• Final sale items: Clearance, short-dated, custom bundles, and gift cards are final sale.

Shipping

• Processing time: Orders ship within 1–2 business days (Mon–Fri).

• Carriers: Canada Post.

• Delivery estimates (Canada):

  • Standard: 2–8 business days

• FREE shipping: free shipping within Canada.

• Temperature-sensitive items: We use protective packaging and, when required, ice packs/insulated mailers (ADDITION CHARGE if used). In warm weather we may hold weekend shipments to prevent delays.

• PO boxes & rural addresses: Delivered may add 1–2 days.

Order Changes & Address Issues

• Contact us ASAP after checkout to update or cancel. If an order has shipped, changes aren’t possible.

• Incorrect or incomplete addresses may cause delays or extra fees. Carrier-returned packages can be re-shipped at the buyer’s cost.

Delivery Problems

• If your order is lost, or arrives damaged, email us within 48 hours with your order number and photos of the box, packing, and product so we can investigate and make it right.